Remote Sales and Customer Service Agent - Entry Level
Company:
AO
Location:
Virginia Beach, VA 23452
Work Arrangement:
100% Remote (U.S. Residents Only)
Build a Career with Purpose, Flexibility & Growth
Are you looking for a career that offers meaningful work, professional development, and the flexibility to work from home?
AO is seeking motivated, service-oriented individuals to join our growing team as
Remote Benefits Representatives . In this role, you'll help working families understand their available benefits while providing exceptional customer service and building long-term client relationships.
Whether you're launching a new career or bringing experience in customer service, healthcare, retail, hospitality, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed.
Since 2020, our organization has operated in a fully remote environment, giving our team members the flexibility to work from anywhere while enjoying a collaborative, growth-focused culture.
About AO
For more than 70 years, AO has proudly helped protect working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the
Globe Life
family of companies, we continue to grow while remaining committed to delivering exceptional service and creating rewarding career opportunities for our team members.
What You'll Do
As a
Remote Benefits Representative , you'll work directly with clients who have requested information about their available benefits and coverage options.
Client Support & Service
Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Review benefit programs and explain available solutions
Assist clients with applications, enrollment, and benefit updates
Provide ongoing customer support and follow-up communication
Maintain accurate client records and documentation
Relationship Building
Develop long-term client relationships built on trust and professionalism
Deliver exceptional customer service with every interaction
Help clients make informed decisions about protecting themselves and their families
Maintain consistent communication throughout the client experience
Professional Development
Participate in ongoing virtual training and mentorship
Attend leadership development and coaching sessions
Learn industry products, systems, and best practices
Continue developing communication and relationship-building skills
Why Join AO?
Award-Winning Culture
Positive, supportive remote team environment
Mentorship from experienced leaders
Recognition for performance and achievement
Collaborative culture focused on growth
Financial Strength & Stability
Member of the Globe Life family of companies
A+ (Superior) rating from A.M. Best
Long-standing organization serving millions of working families
Career Advancement
Performance-based promotions
Leadership development opportunities
Promotion from within
Clear pathways into management and leadership
What We Offer
100% Remote Work
Work from anywhere within the United States
Flexible scheduling options
No commuting
Modern virtual work environment
Comprehensive Training
No prior insurance experience required
Structured onboarding program
Weekly virtual coaching
Ongoing mentorship and leadership development
Weekly Pay & Performance Bonuses
Weekly compensation
Performance-based bonuses
Leadership incentives
Recognition programs
Additional Benefits
Medical reimbursement program for qualifying representatives
Company-supported life insurance
Residual income opportunities
Leadership conferences and incentive travel
Modern technology and virtual collaboration tools
Qualifications
We're looking for individuals who demonstrate:
Excellent communication and interpersonal skills
Passion for helping others
Strong customer service mindset
Positive attitude and professional demeanor
Self-motivation and accountability
Ability to work independently in a remote environment
Adaptability and willingness to learn
Strong organizational and time-management skills
Helpful Experience (Not Required)
Experience in any of the following is a plus:
Customer Service
Client Relations
Healthcare
Retail
Hospitality
Sales
Administrative Support
Call Center Operations
No prior insurance experience is required.
We provide the training and support needed for motivated individuals to succeed.
Requirements
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Make a Lasting Impact?
If you're looking for a meaningful remote career where you can help families, develop professionally, and build long-term success, we'd love to hear from you.
Apply today and start building a future with purpose, flexibility, and unlimited growth potential.
Help Families. Grow Your Career. Build Your Future with AO.
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
